Terms & Conditions

last update : 20 March 2019

The following conditions apply to the use of the Site www.my-insiders.com and its Services:

1. Website Property

The website www.my-insiders.com is the exclusive property of Claudia GASPAR, NIF Y551403F. The physical offices are located Calle Pirineus 7, Sant Cugat del Vallès, Barcelona. E-mail address for any contact : claudia@my-insiders.com.

The following terms and conditions concern your use of the website maintained by MY INSIDERS. Please note that we may change the terms & conditions at any time without notifying. Your use of the Site will be considered as your acceptance of the terms and conditions detailed below.

All intellectual property of the Site is owned by MY INSIDERS and includes any material protected by copyright, trademark. All the Site content (including but not limited to the text, software, design, graphics, photos, graphics, interactive features, and other contents) is a work of www.my-insiders.com and therefore belongs to its owner. All rights reserved.

 
2. Use of the Site

You agree not to use the Site for any unlawful purpose or for any other purpose. You agree not to use the Site in any way that could adversely affect the site, services or commercial activity of MY INSIDERS. You agree not to use the Site to infringe the intellectual property of MY INSIDERS, to commit fraud or to download or transmit computer viruses that could damage the property of MY INSIDERS.

We may have to interrupt your access to the Site to perform unplanned maintenance or emergency interventions. You agree that your access to the Site may be affected by unavailability for any reason whatsoever and that we will not be liable for any damages caused by such unavailability.

For any question or request for information concerning the Site and its Services, the user may contact MY INSIDERS by e-mail at the following address: www.my-insiders.com.

The Site may contain hypertext links to other websites. The sites to which the user can access from hypertext links on the Site are independent of MY INSIDERS and operated under the exclusive responsibility of their publisher. By these links, MY INSIDERS makes no commitment as to the said sites and their contents and therefore cannot assume any responsibility in this respect.

 
3. Services

www.my-insiders.com is a Site offering services and leisure activities in Barcelona. Through the site, visitors can book guided tours and activities accompanied by professionals or request a quote for tailor-made tours and leisure activities, taking place in Barcelona and in the region. The hosts are professional freelance contractors, not MY INSIDERS employees.

By confirming a reservation through the website, you will be in touch with a member of MY INSIDERS team. This member acts as an intermediary between you and the professional in order to prepare your experience and to confirm all the details.

We are committed to being as accurate as possible regarding any information about the services, including descriptions and associated images. However, MY INSIDERS can not be held responsible for any damage whatsoever resulting from the interpretation or use of the information and / or documents available on this Site. MY INSIDERS reserves the right to correct at any time a possible error appearing on the Site, without notice.

 
4. Data protection

Protection of private datas :

By using our Site, you may provide us with certain personal information. You authorize us to use this information to communicate with you about Barcelona and the new destinations that we may open in the future.

We use the information collected from you to ensure a good experience on the Site. We can also trace some of the passive information received to improve our internal analytics. If you wish to block our access to any passive information we receive, you may choose to disable cookies in your web browser.

Confidentiality:

In addition to these terms and conditions, the Site has a Privacy Policy that describes how personal information is handled when you visit the Site, as well as how Cookies are used.

For more information, please consult our Privacy Policy available on the Site. By browsing the Site, you declare that you have also read the above mentioned Privacy Policy.

 
5. Reservations

When a booking is confirmed on our website with online payment, we deliver the booking to the relevant professional and check availability. A reservation is valid only if it is confirmed by e-mail, with the corresponding invoice. For any customized request, the Customers will be able to contact through the form provided for this purpose on our Site or by contacting MY INSIDERS by mail: info@my-insiders.com. Once the request has been made, MY INSIDERS will provide the Client with an estimated quote by e-mail. All the rates include the legal Spanish VAT. The Customer may ask MY INSIDERS to make certain modifications following which MY INSIDERS will send the Customer a definitive offer.

The Client must carefully check that the proposal corresponds to the Services requested and the number of Participants to the Service (s) before making the payment.

If the Customer wishes to make changes on the Services proposed on the Site, it is advised to make a request through the contact form or by contacting MY INSIDERS by email info@my-insiders.com, in order to allow MY INSIDERS to answer with the best possible attention and the maximum of advices possible before proceeding to the reservation.

If the Customer agrees with the quote, he must confirm his commitment by paying the total amount of the Services ordered by bank transfer to the account indicated on the quote. Once the quotation is accepted by the Customer, no modification may be made by the Customer, except in case of written authorization from MY INSIDERS. MY INSIDERS may add additional fees and costs caused by the modification of the quote requested by the Customer. The reservation is confirmed and availability guaranteed, only when MY INSIDERS has received the complete payment and confirmed the booking by written e-mail.

 
6. Payments

When you make a purchase on the Site, you agree to provide a valid credit card. Pay attention to the details of the transaction before validating the payment. Rates shown include VAT and taxes.

When you provide a credit card, you declare that you are of legal age and have permission to use it. You also authorize the payment service we use to charge the total amount you confirmed before validating the payment. We reserve the right to cancel any transaction if we believe that it violates these Terms of Use or if we believe that by doing so we can prevent a financial loss or fraudulent use of the payment card in question.

Upon confirmation of payment, you will receive the corresponding invoice. On this invoice, we will indicate all applicable taxes. The team of MY INSIDERS declares and guarantees that it will pay these taxes on time and in accordance with the applicable tax legislation.

In case of payment by bank transfer (for tailor made programs booked by e-mail), we will ask you to kindly provide the copy of the transfer order. No bank charges are to be supported by MY INSIDERS. MY INSIDERS has to receive the complete agreed amount before making any reservation.

When payment is accepted, the reservation is confirmed. For any additional service or that you wish to add on-site, an additional payment will have to be carried out before the realization of the service, by bank transfer. No additional cost will be paid after the service, no form of credit is accepted. In all cases, the total amount of the Service (s) must be paid before said Service, under penalty of cancellation. MY INSIDERS may retain all sums already paid by the Client as cancellation indemnity, without the right to claim from the customer the payment of the remaining amounts.

 
7. Cancellation Policy

From the CUSTOMER:

Any reservation is considered as firm and definitive. That being the case, MY INSIDERS allows the following exceptions:

  • Cancellation of the Service by the Customer, within 24 hours after booking : 100% refund, but the bank charges related to the refund would be supported by the Customer.
  • In case of a cancellation more than 3 months before the Service : 100% refund, but the bank charges related to the refund would be supported by the Customer and a €30 fee would be kept by MY INSIDERS as management fees.
  • In case of a cancellation more than 7 days before the service (or less): 50% refund of the total amount of the service,
  • The cancellation conditions specific to each service are detailed in the description of each service.
  • Any cancellation occurring 3 days or less before the Service, or any no-show on the day of the Service, will not give the right to any refund.
  • Any service affected by a delay of the Customer will not give the right to any refund.

From MY INSIDERS:

All services offered will be carried out regardless of weather conditions, unless MY INSIDERS and its service providers consider that the realization of a Service involves a risk to the health of the Clients.

MY INSIDERS is exempt from all liability in case of cancellation for Force Majeure (earthquake, fire, flood, general strike, armed conflict, attack ...).

Any other reason that would lead MY INSIDERS to cancel would result in the repayment of all amounts paid (without additional compensation).

 
8. Claims

Any possible claim from the Customer must be made within a maximum period of 10 days after the service has been delivered. Claims can only be expressed by email to the following address: info@my-insiders.com. Any claim received 11 days or more after the service may be rejected.

 
9. Responsibilities and Warranties

MY INSIDERS cannot be held responsible in case of theft, loss, material damage, injury or death occurring during the Services offered, except in case of negligence on our part. Our Service Providers are freelance contractors, not our employees. We are not responsible for any acts, errors, omissions or negligence of our Providers or for personal injury, death, property damage, or other damages or expenses arising therefrom.

Some of our activities involve some risk (eg. sailing cruises, bike tours, etc.), and by booking with MY INSIDERS, you understand and assume this risk. It is your responsibility to take out personal insurance to protect yourself against accident, injury, loss or cancellation.

MY INSIDERS and the Providers will be entitled to stop any activity in case of dangerous, violent or inappropriate behaviour of the Participants. In this case, no refund can be made.

Some activities may require special physical conditions and a minimum age. In the case of minor participants, the parents or legal representatives of the minor must give their express consent for the minor's participation in the reserved activities and release MY INSIDERS from all liability in the event of an accident.

 
10. Litigation

To the extent permitted by law, these Terms and Conditions of Sale and the provision of our services will be governed by and construed in accordance with Spanish law. Our services will be exclusively submitted to the competent court of Barcelona, ​​Spain.

For any question or request for information concerning the Site and its Services, the user may contact MY INSIDERS by e-mail at the following address: info@my-insiders.com.

 

Contact

Any doubt, any personal request: we are at your disposal.

Please write to us at: barcelona@my-insiders.com or fill up this form.

Thank you: we will come back to you shortly.